Shipping Policy

MOBILITYX LIMITED provides product delivery services to customers in the UK. We arrange for the processing and delivery of items based on order details once payment has been completed.

1. Delivery Coverage

We currently primarily offer delivery services within the UK.

Our delivery coverage includes the UK mainland and certain other UK regions. Specific delivery availability may vary depending on the delivery address, product dimensions, and the carrier’s service area.

2. Carriers

We select appropriate logistics providers based on the items ordered, the delivery address, and specific circumstances.

Major carriers we currently use include:

Royal Mail
Evri
DPD

The specific carrier may be adjusted based on the order’s requirements; the final carrier details will be confirmed in the order dispatch and tracking information.

3. Order Processing Time

Once payment is completed, we typically require 1–3 business days to confirm the order, prepare the items, and process the shipment.

After the order is dispatched, customers will receive relevant delivery or tracking information.

Weekends and UK public holidays are generally not included in the standard order processing time.

4. Delivery Time

Standard delivery within the UK typically takes 2–5 business days, depending on the delivery address, carrier, service type, and specific order details.

The times listed above are estimates; we cannot guarantee delivery on a specific date for every order.

5. Shipment Tracking

If tracking service is available for an order, we will provide the relevant tracking information after the order has been dispatched.

Customers can check the shipment status using the tracking system provided by the carrier.

Please note that tracking information may take some time to update after dispatch; we appreciate your patience.

6. Delivery Delays

Delivery times may be affected by weather conditions, public holidays, peak shipping periods, address issues, carrier operations, or other unforeseen factors.

In the event of an unusual delivery delay, we will assist the customer in making inquiries with the carrier to the best of our ability.

7. Delivery Address

Customers should ensure that their name, contact number, and delivery address are accurate and complete when placing an order.

If delivery fails or the package is returned due to an incorrect or incomplete address provided by the customer, or if the package cannot be delivered, additional shipping charges may apply.

8. Damaged Items or Delivery Errors

Please contact us as soon as possible if the items you receive are visibly damaged during transit or do not match your order. We recommend retaining the product packaging and providing order details along with relevant photos so that we can verify the situation and offer an appropriate solution.