Return Policy

MOBILITYX LIMITED is committed to providing customers with a clear and convenient shopping experience. If you encounter issues with the products you receive or wish to request a return, please contact us in accordance with the policy below, provided the relevant conditions are met.

1. Scope

This return and refund policy applies to one-time product purchase orders placed via the MOBILITYX LIMITED website.

We recommend that customers carefully review product details—such as dimensions, specifications, and model numbers—on the product page before purchasing to ensure the product meets their needs.

2. Return Requests

If you wish to return an item, please contact us within 30 days using the contact details provided on the website, and include your order number, product information, and the reason for the return.

Return requests must be submitted within the applicable return period following receipt of the goods. The specific return period is determined by applicable laws and the requirements published on this website.

Returning items without prior confirmation may result in delays to the return process.

3. Product Issues

Please contact us as soon as possible if the received product shows obvious damage, quality issues, or significant discrepancies with the order.

To help us assess the issue, we may require photos of the product, order details, and a description of the problem. We will evaluate the situation and provide an appropriate solution, such as a return, exchange, or refund.

4. Returns for Non-Quality Reasons

If a customer requests a return for personal reasons—such as a change of mind, incorrect model selection, or other reasons unrelated to product quality—they must ensure the product meets the applicable return conditions.

Returned items should generally be unused and, whenever possible, include the original packaging, accessories, and all related items intact.

Unless otherwise required by applicable law or explicitly stated by us, the customer is responsible for any shipping costs associated with returns made for personal reasons.

5. Items Ineligible for Return

To the extent permitted by applicable law, the following circumstances may affect return eligibility:

The product shows signs of use or damage;
The product is missing necessary accessories;
The product was damaged due to customer actions;
The applicable return period has expired;
Valid order information cannot be provided;
Other situations that do not meet the applicable return criteria.

Where consumers have non-excludable rights regarding returns under the law, the provisions of the relevant laws shall prevail.

6. Refund Processing

Once we receive the returned item, complete the necessary inspections, and confirm that it meets the refund criteria, we will initiate the refund within 3–5 business days.

Refunds are typically issued to the original payment method used when the order was placed. After the refund is initiated, the actual time it takes for funds to appear in your account may vary depending on the processing speeds of banks, credit card issuers, payment service providers, or other financial institutions.

If you have not received the refund after a significant period, we recommend contacting your payment provider or bank first to check the status; you may also contact us via the details provided on our website for confirmation.

For orders eligible for a refund, we will process the request promptly in accordance with this policy and applicable laws.

7. Refund Amount

For eligible orders, the refund amount will be determined based on the specific order details and applicable policies.

Decisions regarding the refund of original shipping fees, return shipping costs, or other related charges will be made based on the reason for the return, the order circumstances, and applicable laws.

8. Damaged Items or Incorrect Orders

Please contact us as soon as possible if the item you received was damaged during transit or if the product significantly differs from the model you ordered.

Please retain the item and its packaging, and provide relevant order information and a description of the issue so that we can verify the situation and take appropriate action.

9. Return Shipping

The return address and specific return instructions will be provided once the return request has been confirmed.

Please do not ship items to any other address without confirmed return arrangements, as this may delay or interfere with the processing of your return.

Return Information

Return Address: Unit 6d Charnwood Edge Business Park, Cossington, Leicestershire, England, LE7 4UZ